Complaint form

Do you have a complaint about one of our products? Please contact us and we will get back to you as soon as possible.

(PDF)

Return Instructions

We regret that you have a reason to make a return. To ensure a smooth and efficient process, please follow these steps:

  1. Please fill out our return form carefully. 
  2. Print the completed form and include it with your return package.
  3. Send the package, including the form, to the following address:

    Dipl.-Ing. H. Horstmann GmbH
    Returns Department
    Humboldtstrasse 10
    42579 Heiligenhaus
    Germany

If you have any further questions, please do not hesitate to contact us.

 

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